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Shipping & Fulfillment Policy

Runkawi Virtual Run 2021 virtual run participants must ensure the delivery address entered during registration is valid and correct, as both the STARTER KIT and FINISHER KIT will be delivered to said address.

Runkawi Virtual Run 2021 Game virtual run participants will receive their STARTER KIT via registered courier 4 weeks after a successful registration.

Runkawi Virtual Run 2021 virtual run participants will receive their FINISHER KIT via registered courier 2 to 3 weeks after the Run period ends on 31st March 2021.

Shipping and handling of the Starter and Finisher Kits are included in the Runkawi Virtual Run 2021 virtual run ticket fees, so no other payment is necessary after registration.

However, if you fail to receive the parcel after multiple delivery attempts, there may be additional courier fees incurred.

Runkawi Virtual Run 2021 has no control over the operating procedure by the third party courier services. Hence, in the case of delay in product delivery, kindly contact us below.

To track your order, please use the tracking ID sent to you in the confirmation email or mobile message of your items have been shipped out. As a precaution, please keep the receipt of the delivered product.